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WHO WE ARE
To get a better insight into who we are and what is the goal of the Australian Seller website we will introduce ourselves. We are Domen and Marjan, cousins born and raised by our lovely twin mothers in a small country Slovenia, Europe. We’ve migrated to Australia in 2011 and 2013 respectively. In 2014 we were searching around for a potential business to grow and bought an online store (based in Sydney) with physical products and we have been growing the business steadily since then. When we took over the e-commerce store the sales were at zero and a year and a half later in the year 2016, we hit our first six figures in revenue.
OUR ONLINE BUSINESS
Our business is based in Adelaide, SA and our customers are mainly all over Australia. We are also focusing on getting our products overseas and sell them in the USA market. All of our current products are designed in Australia and manufactured in China – most of our manufacturers are based in Guangdong.
Our online store is based on the Bigcommerce platform, which of course has its pros and cons. We are also selling our products on other sales channels such as eBay Australia, Catch of the Day, MyDeal, Amazon Australia. As you might already know, nowadays for online retailers it is more crucial than ever to be everywhere – on every possible channel out there to capture all potential customers and turning them into buyers.
We are dedicated to selling high-quality products and provide excellent customer service that offers the most value to our customers. Customer satisfaction and retention are of the utmost importance to us. We are trying to create a positive brand image all over Australia by maintaining a positive relationship with our customers and providing a great shopping experience for them.
DOING OUR BEST TO HAVE STRONG SOCIAL PROOF
At our website, we have received the Google Trusted Store badge which means, that we have demonstrated a track record of on time shipping and excellent customer service and thus been awarded by Google themselves.
On Ebay Australia we were awarded the special “eBay Premium Service” award which means that the seller has a constant track record of excellent service.
We are also constantly looking for feedback and collecting reviews by using the Yotpo tool and we are currently sitting at 1500 plus reviews.
TRADE FAIRS and CHINESE FACTORIES
We are regular visitors of Trade Fairs in Hong Kong (Global Sources Exhibitions) and in Guangdong, China (Canton Fair). In China, we also often meet our suppliers and talk business over lunch with them – it is how business relationships are worked on and improved, negotiate the prices with them and just have a good time.
OUR PLANS for the FUTURE
Since the beginning of the business almost all the profit has been re-invested back into the business. Long hours and a lot of hard work was put in, in the past present because our goal is to grow the business to the next level, not only domestically in Australia but also Worldwide.
Until next time,
Domen and Marjan