When you give great service to your customers, it benefits your business and it keeps those happy customers coming back for more. One of the ways that they reward sellers who provide the best customer service is through seller levels. They evaluate your selling on the 20th day of each month, based on a group of metrics called seller standards, and the results determine your seller level from the following:
- eBay Top-rated Seller
- Above Standard
- Below Standard
eBay Top-rated Sellers are rewarded with exclusive benefits, such as higher ranking in search results and eligibility for discounts on final value fees. However, if your seller level falls Below Standard, you will see a decrease in search results visibility across their listings. You may also be subject to selling and listing restrictions and will not be able to subscribe to a Featured or Anchor Shop.
Tips and hints for maintaining your seller level. You shouldn’t run into any problems as long as you:
- Dispatch items within your specified dispatch time.
- Manage inventory and keep items well stocked.
- Describe your item accurately, including lots of pictures and item specifics in your listing, to set the right buyer expectations and minimize returns.
- Clearly state your return and payment policies in your listing and offer a 30-day returns policy when possible.
- Streamline your returns using the settings for automatic approvals and refunds.
- Stick to your original terms when accepting payment at the end of a successful sale.
- Promptly send the item with appropriate packaging after payment has been received.
- Respond promptly and politely to questions from the buyer.
- Keep your buyer informed about when the item will be sent.
- Issue refunds in a timely manner.
- Respond quickly to buyer requests.
Help if your seller level falls Below Standard
From 20 October 2016, if your seller level becomes Below Standard, you’ll find clear, actionable guidance on how to get back on track on your seller standards dashboard. In addition to giving you a clear status alert, your seller dashboard will provide a detailed look into why you’re not meeting our minimum seller standards. We’ll also provide advice on how to help resolve the issues that may have caused your status to be Below Standard. To help you stay focused on improving your performance, we’ll defer any performance-based selling limits or selling restrictions on your account for 3 months.
Note: The 3‐month period doesn’t apply to other performance‐related consequences, such as lower search placement, the fund holds and the loss of Featured and Anchor Shop privileges. Other eBay policy violations could result in selling limits or selling restrictions on your account. If, after those 3 months, your status is still Below Standard but you’re showing improvement, we’ll continue to defer any selling restrictions or limits on a monthly basis.
Showing improvement means your defect rate or rate of cases closed without seller resolution (or both) is lower than when you entered Below Standard. You can check your seller standards dashboard anytime to monitor your progress and see how much time you have to improve your performance.
Global seller performance standards. They measure your performance across up to 4 regions (UK & Ireland; US; Austria, Germany & Switzerland; and Global) and display these on your seller standards dashboard. From August 2017, each transaction will only count towards either your Global or UK & Ireland seller performance standards – never both. In addition, each transaction will count towards your Global or UK & Ireland seller performance standards based on where the item is posted to, rather than where the buyer is registered.
eBay is a multinational e-commerce corporation based in San Jose, California that facilitates consumer-to-consumer and business-to-consumer sales through its website. eBay was founded by Pierre Omidyar in 1995, and became a notable success story of the dot-com bubble. eBay is a multibillion-dollar business with operations in about 30 countries, as of 2011. The company manages eBay.com, an online auction and shopping website in which people and businesses buy and sell a wide variety of goods and services worldwide. The website is free to use for buyers, but sellers are charged fees for listing items after a limited number of free listings, and again when those items are sold. In addition to its original auction-style sales, the website has since evolved and expanded to include “Buy It Now” shopping; shopping by UPC, ISBN, or other kind of SKU number (via Half.com); online classified advertisements (via Kijiji or eBay Classifieds); online event ticket trading (via StubHub); and other services. It previously offered online money transfers (via PayPal, which was a wholly owned subsidiary of eBay from 2002 until 2015).
Tips for eBay Beginners on How to Make a Sale
If you’re a brand new eBay user, you’ve clearly never made a sale on the site, but that doesn’t mean it’s difficult to start selling. However, because eBay is such a large, sprawling website with features for buyers and sellers, individuals and businesses, it can sometimes be hard to know where to begin. If all you want to do is make a sale on eBay to earn some extra cash, have no fear.
1.) Sign up for eBay
The first step is to join eBay and should be obvious. You can’t make a sell on eBay if you’re not a member. So, join today and find an item that you’d like to sell or you feel is worth selling.
2.) Plan what to sell
It could be anything you think is valuable. For example, a present that you’ve never used, an impulse buy that you never returned or any gently used product with few signs of wear or tear. It’s possible to sell more worn items as well, but your chances of making a sale are higher if you start off with new or almost-new goods.
3.) Plan “how” to sell
Once you’ve found an object to sell, visit the eBay front page and click “sell” near the top of the page. This will enable you to create an auction listing for your item. Watch your auction listing in my eBay until the listing closes or a sale is made.